Support technicians need full access to an end user’s visual display. Remote Access and Multiple Monitor Compatibility Of course, since using multiple monitors has become common-if not expected-the ability to provide multi-monitor desktop support has become likewise essential.įor help desk techs looking for multi-monitor desktop support in their remote desktop troubleshooting tools, I suggest starting with Dameware ® Remote Everywhere from SolarWinds, and I explain why below. The ability to see multiple applications at once, or to more easily drag and drop files between finder windows, may seem like a minor increase in the accessibility, but over time, the ease of access not only improves productivity, but can also improve a user’s satisfaction, morale, and mood. Consumers have been curious about the benefits of using multi-monitor displays for years now, and according to some studies, using multiple monitors can increase a user’s productivity by up to 30% or more.
